We look forward to seeing you and appreciate the opportunity to work with you in your therapy program!
For Our New Patients
Frequently Asked Questions
If your health insurance plan requires a referral you will need to call your primary care physician to generate a referral through your health insurance plan.
If your health insurance plan does not require a referral, your primary care physician can call us at 207-703-0072 or fax a referral to us at 207-703-0199.
Yes. We will verify your coverage and benefits with your health insurance provider.
There are several options:
- We would prefer to call you ahead of time to schedule your first appointment and take your insurance information over the phone. This will enable us to verify your health insurance coverage in advance, advise you of any issues and have more time with your therapist at your first visit.
- We will ask to make a copy of your health insurance cards at your first visit.You can also fax copies to us in advance at 207-703-0199 and will verify your coverage and benefits in advance so that you will know what your payment obligation, if any, will be.
- You may also call the clinic at 207-703-0072 and relay the information over the phone so that we can verify your coverage and benefits for you before your first visit.
- You may download and fill out the Patient Information form including the insurance information in advance and fax it to us at 207-703-0199.
Who will be my therapist?
Depending on your therapy needs and the referral of your doctor, an appropriate therapist will call you to schedule your first visit. You may also request one of our providers.
What can I expect on my first visit?
The first visit is called "the evaluation" at which time the treating therapist will document all pertinent medical history and gather information regarding your condition. This includes measuring your Range of Motion (ROM), palpating and assessing your joints and muscle strength.
You may download and complete your medical history form (Click Here) and bring it with you to give you more time to discuss your evaluation and plan of care with your therapist.
The evaluation typically lasts for 1 hour and involves measurements (so easily accessible clothing is best), range of motion, and touching and assessing the tissue
Your therapist will provide appropriate educational information, discuss treatment options and develop a plan that will work for both you and your family.
If time allows, a short treatment session may be performed.
How long will my first visit be?
It is typically for 1 hour.
How long will my follow-up visits be?
Each follow-up or treatment visit typically lasts for 1 hour.
Will my insurance cover the cost of the treatment?
Insurance companies will usually cover the cost of treatment, but are limited to your policy's Physical / Occupational therapy coverage. We will verify coverage, but you should also call your health insurance plan to verify your coverage and ask any questions regarding your policy and any payment obligation.
Compression garments / supplies are NOT always covered by your policy.
Our office will check on insurance coverage prior to ordering any garments so there are no surprises.
Will I need to make a payment at the time of my appointment?
We may ask you to pay your co-payment or if you haven't met your annual deductible yet, we may ask for the amount due for a therapy visit at the time of your visit.
How will I know how much I owe?
As your health insurance plan makes payments for your therapy, we will apply the payments to your account.
Periodically, we will generate a statement of your account showing how much you owe for visits that your insurance company has already settled.
We will mail a statement to you so that you know your current balance, and you may pay by check or credit card. For more information regarding payments, please click here.
What is your cancellation policy if I can’t make it to my appointment?
Please give us at least 24 hour notice in the event of a cancellation. If you are unable to give 24 hour notice, please call us as soon as you can.
We reserve your appointment time with your therapist just for you.
We do not double-book our patients so that we may provide optimum treatment outcomes for all of our patients.
This is what makes us different from many other clinics.
A 24 hour cancellation notice allows us to place another patient in your cancelled appointment period, and to reschedule your appointment for the soonest available opening that fits your schedule.
What if I miss several appointments?
Your health insurance plan may penalize you for repeated no-shows. Certain accident claim adjusters expect regular attendance as a requirement of an approved treatment plan. If appointments are missed or cancelled, it may affect your claim status, and prolong your recovery.
Is there a penalty if I miss several appointments?
We realize that emergencies and other scheduling conflicts arise and are sometimes unavoidable.
We appreciate your call to notify us of this situation.
Habitual no shows or unexplained cancellations may result in a $50.00 office visit charge which insurance plans won’t cover.
Is there a penalty if I miss several appointments?
Please DO NOT cancel if you are feeling worse. Keep your appointment to discuss any changes with your therapist. Note that your symptoms may fluctuate during your rehab.
Please DO NOT cancel if you are feeling better. Keep your appointment in order to progress your plan and prepare for discharge.
We look forward to working with you!
Do I need to provide a copy of my health insurance cards?
A friend told me about Atlantic Rehab, or I found you on the web, can I make an appointment?
Yes, you can make an initial appointment by calling 207-703-0072. However in some cases, your primary care physician may need to generate a referral for your health insurance plan to authorize coverage.
How does my doctor start a referral?